The problem

  • Communities are losing chances to connect with the 200,000 veterans that separate yearly due redundant intake processes

  • Once they veterans leave the military, identifying them is a challenge

  • Bureaucratic barriers and repetitive intakes can make accessing services inconvenient, frustrating, or even deterrent

The solution

  • Build a secure mobile app to streamline intake processes across communities 

  • Communities have an opportunity to improve their ability to be there for veterans in those times: common intake.

  • Currently, intake forms vary based on the intended service, but there’s a lot of common information captured.

  • A secure application for common intake has a number of benefits to both veteran and provider. 

The impact

  • Addresses community’s challenge in identifying veterans by providing single point of intake

  • Improved access to services for veterans

  • Improved outcomes driven by early, accurate referrals and accelerated service planning

  • Increased veteran connection with appropriate resources has positive impact on health, housing status, employment, and community involvement

  • Time and cost savings for outreach; providers able to focus on most hard-to-reach populations


  • The app will be piloted in sites representative of suburban, urban, and rural American communities

  • While resources can be tailored locally, the platform can be scaled nationally and implemented in communities across the country

The time is now

  • Mobile access is increasingly crucial for veterans who want to research and initiate services

  • 92% of Americans ages 18-49 use a smartphone

  • Only 45% of lower-income households have broadband internet access

  • Only 58% of rural households have broadband